Raising A Ticket With Payroll
Use this solution article if you need support resolving a payroll issue or processing payroll items.
- When do you escalate?
- Step by step process on how to escalate
- Escalation point for no response
When do you escalate?
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Use payrollhelpdesk@hays.com.au: general payroll queries from contractors which cannot be resolved by you or your team leader
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Use below payroll points of contact: if a payroll issue needs to be resolved e.g. overpayment/underpayment, missing payments, payroll ID connection issues, timesheets have been received correctly etc.
How do you escalate?
- Speak to payroll
Option 1: Use teams. The payroll officers can be easily reach via teams and are very responsive. Use teams if you need to share sensitive contractor information or rates.
Option 2: Email the relevant POC for the client (see below) with the payroll issue.
Make sure to include the following details to payroll:
Contractor Name
Placement Number/Work Order ID
Payroll ID
- Update the contractor
Let the contractor know the payroll team are looking into the issue and you will come back to them with any updates.
Escalation point for no response/resolution
First discuss with your leader.
Escalation point for no response from all payroll officers: Sarang Tarte: Sarang.Tarte@hays.com.au
POC for Client
NAB/Resolution Life/Suncorp/Toyota Finance – Richard Lee – hts.payroll@hays.com.au
CBA– Samara Abdalwahab (Sam) – cba.payroll@hays.com.au
Unisys/Toyota Motor Corp - Samara Abdalwahab (Sam) - hts.payroll@hays.com.au
Thales/GE/Toyota Motor Corp/Google/City of Melbourne/Huawei AU – Daniel Noh - hts.payroll@hays.com.au
Vodafone NZ/Huwawei NZ - Sarang Tarte - hts.payroll@hays.com.au
IAG/Morgan Stanley - Ben - vms.payroll@hays.com.au
Vic Govt - hts.payroll@hays.com.au